Designing a Successful Auto Attendant

Posted on October 27, 2016 by Jessica Paxton


An automated attendant (AA), also referred to as a virtual receptionist, helps direct calls from customers without needing a live operator. If you’ve ever called a business and heard “Thank you for calling ... ,” you have encountered an auto attendant.

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Topics: Business Phone System, call center, auto attendant

VIDEO: First Look at Avaya Equinox Unveiled at GITEX

Posted on October 20, 2016 by Jessica Paxton

Continuing to prove themselves as leaders in the digital world, Avaya unveiled Avaya Equinox at GITEX in Dubai this week.

Avaya Equinox goes beyond a business phone system — or even a unified communications solution. Avaya Equinox is a software-based Team Engagement solution merging Avaya Communicator, Avaya Aura Conferencing, Avaya Scopia, and Avaya Breeze. Give your customers and employees a communications experience that fits how they work in the digital world.
All your needs are in one platform that can be used on multiple devices simultaneously.

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Topics: Avaya Business Phone, Avaya, TelWare News, Business Phone System, Avaya Unified Communications, Unified Communications

Finding the Right Business Phone System

Posted on May 14, 2015 by TelWare


There are a variety of configurations available for your consideration when searching for the right business phone system provider. This is especially true for small businesses. These systems offer a wide range of options and features which could potentially benefit your company. While many new systems only support IP phones and many older systems only support digital phones, the most advanced systems allow for a proper mix of both technologies to allow for the greatest flexibility when designing a solution.  IP phones require an internal Ethernet network to be set up within your business while digital phones utilize traditional telephony wiring. 

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Topics: Business Phone System

TelWare Provides More Than Just a Phone System

Posted on June 11, 2014 by Justin Reimers

Most people who know TelWare, know us primarily for our expertise in business telephone system installation and service.  However, many have come to discover that we offer a diverse array of services and products beyond phone systems.  During a recent installation we were able to showcase some of our other offerings for a customer who thought of us for more than just their new phone system.

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Topics: Business Phone System, business phone systems, audio visual

End-of-Life, Has Your Phone System Reached It?

Posted on May 27, 2014 by Justin Reimers

Customers often ask us, “What is the average life of a phone system?” The typical answer is around eight to ten years, but this rough estimation does not define the many variables that could influence your decision to replace your current phone system. In fact, most systems reach their end-of-life through retirement, long before they reach their operational end-of-life. Some systems still in the field have been operational for fifteen or more years! For some organizations, whose needs change very little, this may be fine, but for others, an older phone system may no longer meet the needs of their growing business or integrate with other technologies they may have added to their office. So, when do you need to think about replacing your current phone system?

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Topics: Charlotte Business Telephone System, Business Telephone Systems, Business Phone System

New Ways to Save on Telecom Expenses: Line Pooling & Line Bursting

Posted on May 15, 2014 by Doyle Blalock

If your organization has multiple sites and you are interested in saving some serious bucks on your telecom expenses, this post is for you! Here are a couple of new technologies that can help you reduce your telecom expenses: Line Pooling and Line Bursting.

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Topics: Hosted Systems, Business Telephone Systems, Business Phone System, Telecommunications Consulting

Avaya Unified Communications for Business

Posted on May 1, 2014 by TelWare

Companies of all sizes are increasingly being challenged to maintain tight operational schedules and meet customer demands - all while walking the razor's edge of diminishing IT budgets and limited resources. For many businesses, an Avaya unified communications system can increase efficiency by integrating multiple real-time communication services into one source.

Businesses now have the ability to accelerate their sales rates, increase their productivity and make quicker business decisions. Driven by recent advances in mobility, unified communications is quickly becoming the preferred method for businesses to collaborate.

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Topics: Charlotte Business Telephone System, Business Telephone Systems, Business Phone System, Avaya Unified Communications, Unified Communications, Charlotte VoIP Providers

OMG! How Long Does it Take to Learn to Use a Phone?!

Posted on April 28, 2014 by Taffy Graziadei

Everyone can agree, training is one of the most important elements of implementing a new technology system. But, when I tell a new customer that a typical business phone training class runs an hour to an hour and a half, what I hear is, “It’s just a phone . . . how long can it take to learn how to use a phone?” “When it rings, I just pick it up, right?” “I really only need to be able to answer a call and make a call . . . it can’t be that complicated.” “I just need the basics.”

“It’s just a phone.” But is it? Today, phones are more than just two tin cans and a string. Gone are the simple answer, pick up and hold. Today’s phones are much more advanced and have hundreds more features than your grandparents’ rotary dial or even your mom’s big clunky push button secretary phone (remember those BIG flashing buttons?). And wouldn’t you expect it to be? Isn’t that one of the reasons you upgraded in the first place? Today’s phone is certainly more than just a telephone; it’s a communications tool. It’s the way your business presents itself to your customers. It’s the way you stay in touch and share information, whether sitting in an office or working in the field.

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Topics: Charlotte Business Telephone System, Charlotte Business Communication, Business Telephone Systems, TelWare News, Business Phone System, Charlotte IP Telephone Systems, business phone training

Business Networking Equipment Maintenance

Posted on April 23, 2014 by Benjamin Smagacz

It may seem trivial, but even small fluctuations in temperature or humidity can increase the chances of damage to your business' network equipment. Routers, switches and servers are designed to function within a fairly narrow temperature range, so it is important to maintain a consistent climate in your network closet. By doing so, you are not only improving the overall performance of your business networking equipment, you are ensuring the longest possible life from your hardware.

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Topics: Networking Equipment, Charlotte Business Telephone System, Business Networking, Charlotte Business Communication, Business Telephone Systems, Business Phone System

IP Security Tips

Posted on April 21, 2014 by Justin Reimers

IP-based systems have revolutionized the way businesses communicate, allowing users to work from remote sites while keeping in touch with their most important contacts. Unfortunately, with those benefits come increased security risks. As one of the nation's leading business phone system providers, we know a thing or two about secure lines of communication.

Remote workers with several devices at different sites present hackers with multiple points of entry. Despite their best efforts to secure installed devices, no business telephone system vendor can guarantee the security of your system. There are, however, several ways you can help prevent unwanted access to your network and devices.

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Topics: Charlotte Business Telephone System, IP Phone, Business Telephone System, Business Telephone Systems, Business Phone System, Unified Communications, security

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