pagebanner2.jpg

What Is the Best Call Reporting Package for Avaya IP Office?

Posted on May 29, 2014 by Michael Canipe

Avaya IP Office is an outstanding value for the SME (Small to Mid-Sized Enterprise). It comes with many mobility and unified communications features standard. Avaya is a leader in the telecom industry with over 6000 patents and drives innovation and technology research. TelWare is proud to have deployments across the country and is the premier SME dealer in the Carolinas.

Read More »

Topics: Avaya, Xima, Business Telephone Systems, Charlotte IP Telephone Systems, Avaya IP Office, Call reporting

Hello?. . . No, It’s Fine. . . I’m Awake (Now)

Posted on May 22, 2014 by Michael Canipe

For busy executives of mid-sized businesses, there are constant meetings, both onsite and remote; conference calls; video calls; projects; and deadlines to meet. I often have lunch with business owners or IT managers who are hyper-connected due to clients having direct access to their personal cell phone number. They can often be heard asking a client to “call the office and ask for so-and-so.” Late night calls are often the norm for these executives and it can have a frustrating impact on their work/life balance.

Read More »

Topics: Business Telephone Systems, Mobile Features, mobile, Charlotte IP Telephone Systems, Avaya IP Office

OMG! How Long Does it Take to Learn to Use a Phone?!

Posted on April 28, 2014 by Taffy Graziadei

Everyone can agree, training is one of the most important elements of implementing a new technology system. But, when I tell a new customer that a typical business phone training class runs an hour to an hour and a half, what I hear is, “It’s just a phone . . . how long can it take to learn how to use a phone?” “When it rings, I just pick it up, right?” “I really only need to be able to answer a call and make a call . . . it can’t be that complicated.” “I just need the basics.”

“It’s just a phone.” But is it? Today, phones are more than just two tin cans and a string. Gone are the simple answer, pick up and hold. Today’s phones are much more advanced and have hundreds more features than your grandparents’ rotary dial or even your mom’s big clunky push button secretary phone (remember those BIG flashing buttons?). And wouldn’t you expect it to be? Isn’t that one of the reasons you upgraded in the first place? Today’s phone is certainly more than just a telephone; it’s a communications tool. It’s the way your business presents itself to your customers. It’s the way you stay in touch and share information, whether sitting in an office or working in the field.

Read More »

Topics: Charlotte Business Telephone System, Charlotte Business Communication, Business Telephone Systems, TelWare News, Business Phone System, Charlotte IP Telephone Systems, business phone training

Business Communications Provider is an Authorized Mitel Partner!

Posted on March 31, 2014 by TelWare

Mitel is a global leader in business communications that connects employees, partners and customers — anywhere, anytime and over any device, for the smallest business to the largest enterprise. Mitel offers customers infinite options with one of the industry’s broadest portfolios and the best path to the cloud.

With more than $1 billion in combined annual revenue, 60 million customers worldwide and no. 1 market share in Western Europe, Mitel is a clear market leader in business communications. TelWare, one of the nation's leading business phone system providers, is proud to announce that they are now a Mitel Authorized Partner.

Read More »

Topics: Charlotte Business Telephone System, Business communications, Business Telephone Systems, TelWare News, Business Phone System, Charlotte IP Telephone Systems, Communication solutions

TelWare Installs Business Phone System for AE Global Media

Posted on March 19, 2014 by TelWare

At TelWare, we know that a business phone system is a vital component of your business, allowing your staff and customers to communicate with each other. As one of the nation's leading business telephone system providers, we pride ourselves in delivering the best systems, services, applications and processes to ensure maximum performance and ease of use.

Read More »

Topics: Charlotte Business Telephone System, Avaya Business Phone, Business Telephone Systems, Business Phone System, Charlotte IP Telephone Systems

Business Telephone System Maintenance

Posted on November 20, 2013 by TelWare

Your ability to communicate with customers is one of the most important components of your business. In order to communicate with those clients, your business telephone system needs to be functioning properly.

Read More »

Topics: Charlotte Business Telephone System, Business Telephone System, System maintenance, Business Telephone Systems, Customer service, Charlotte IP Telephone Systems

TelWare Service Spotlight: System Maintenance

Posted on November 13, 2013 by TelWare

Read More »

Topics: Charlotte Business Telephone System, System maintenance, Business Telephone Systems, Customer service, Charlotte IP Telephone Systems

TelWare: The Lost Art of Quality Customer Service

Posted on November 4, 2013 by TelWare

Read More »

Topics: Charlotte Business Telephone System, Business Telephone Systems, Customer service, Charlotte IP Telephone Systems, TelWare

TelWare Tips: 5 Phone Calls to Avoid this Halloween!

Posted on October 28, 2013 by TelWare

At TelWare, we know that a business telephone system is a vital component of your business, allowing your staff and customers to communicate with each other.

Read More »

Topics: Charlotte Business Telephone System, Avaya Business Phone, Charlotte Business Communication, Business Telephone Systems, Business Phone System, Halloween Tips, Charlotte IP Telephone Systems, Communication solutions

Avaya IP Office 9.0: Simplified Management and Increased Scale

Posted on October 24, 2013 by TelWare

Read More »

Topics: Charlotte Business Telephone System, Avaya, Business Telephone Systems, Business Phone System, Charlotte IP Telephone Systems, TelWare, Unified Communications, Communication solutions, Avaya IP Office 9.0

Request a Quote Today!
 

Get Connected

Traveling Tech Showcase

phone-iconSign up for a FREE in-office telephone system demonstration!