A total network outage can be an enormous disruption to an organization, and a stomach-dropping experience for IT executives and network administrators. Quality, speed and latency issues can certainly create trouble in their own right, but nothing compares to the upheaval of a communications-severing outage.
When an outage does occur, rapid service recovery is priority one, of course. Still, as the recovery effort is under way, a question lingers: could the problem have been avoided in the first place? In many cases, the answer to that question is a resounding yes, according to Avaya research on outage causes.
Nearly two-thirds of outages resulting from the top five causes, and more than a third of all outages, could have been avoided by using industry-leading outage prevention practices. These practices, simple to implement and sustain, can dramatically reduce costly downtime and its potential impact on business results and customer confidence
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